At Arcana, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it within 30 days of receipt for a full refund or exchange.
If you wish to exchange an item, please contact our customer support team within 30 days of receiving your order. We will guide you through the exchange process.
To be eligible for a return or exchange, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.
Certain items are non-returnable, including but not limited to:
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10-15 business days.
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